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Resources & Support Center
Everything you need to get the most from LinkMaster™ — documentation, training, software downloads, and expert support.
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Submit a help ticket and track its status through our support portal. Please provide a detailed description of your problem.
Knowledge Base
Browse step-by-step articles and how-to guides covering setup, configuration, and troubleshooting for all products.
Send Us Log Files
If you’re experiencing an issue, upload your log files via Hightail so our team can diagnose the problem quickly.
Contact Us Directly
Call us at 855-711-5352 or email sales@wireless-metrix.com for sales and general inquiries.
Frequently Asked Questions:
What phones can I use with LinkMasterTM?
We support a wide range of test phones – the list is just too long to display here. But anything with a Qualcomm or Samsung chipset with an accessible DM port will be fine. We also support Mediatek devices. We usually recommend using the latest Samsung GS model phones.
Do I need to "root" my phone to work with LinkMasterTM?
No, you do not need to root your phone. You can use commercial, off-the-shelf phones for your tests. The phones will need to have the DM port enabled, but this is typically easy to do and the process is available.
What scanning receivers are supported?
We support the PCTel product line including the IBFlex, HBFlex, MXFlex, EXFlex. We also support the R&S scanner as well as the older Agilent/JDSU W1314A scanners.
Can I use iBWave or Windcatcher with LML log files?
Yes, the .dml log file from LML can be imported into Windcatcher in its native format. For iBWave, there is an export feature from LMA and DASView that will generate the proper format so that you can import back into your iBWave project.
What chipsets are supported with LinkMasterTM?
Link Master will support Qualcomm, Samsung, Mediatek, GCT, Altair, Intel. 5G support is available for Qualcomm, Samsung, and Mediatek.
Does LinkMasterTM work with my iPhone?
Yes, we do support the iPhone integration with both the Qualcomm chipsets and Intel chipsets. It requires that you have the “Carrier Build” software enabled on your iPhone.
What kind of tablet/laptop do I need to run LinkMasterTM?
Any modern Windows laptop with an i7 processor and solid state drive will be fine. We suggest Windows 11, a minimum of 16GB of RAM and sufficient hard drive space to store your files. We use the Microsoft Surface Pro tablet since it is lightweight and easy to use. We also have many customers using the Dell XPS15 laptop. When processing 5G log files we suggest using a computer with 32GB of memory.
What happens when a UE becomes unplugged during a test?
Link Master Logging was designed with robustness and software stability at its core. When a device becomes unexpectedly unplugged during a test, Link Master will not crash; it will simply alert you to the problem with both an audible alarm and a visual notification. All of the other phones under test will continue without interruption. You can then simply replug in the disconnected phone and the software will recognize the phone and continue with the test.
Does LinkMasterTM have a flexible business model that allows me to rent the software?
Yes, you can easily rent the software by the day for small projects. Alternatively we offer monthly and yearly leases as well as perpetual licenses.
Knowledge Base
Step-by-step articles and guides organized by product.
General
LinkMaster LoggingTM (LML)
- Quickstart: LML
- How to Set Up ADB and Install RMA
- How to Connect Your Phone to Link Master via Bluetooth
- GPS with Link Master
- How in LML can we record logs without any plan implementation? We just want LML logging idle devices.
- Setting Link Master’s Plan Settings
- Tutorial: How to Configure Plan Setting for a Voice Call
- Converting Link Master LML files into QCAT format
- Introduction: Narrow Band IoT Interfaces in LML
LinkMaster AnalysisTM (LMA)
- Link Master Analysis (LMA) Quickstart
- Log Converter
- Link Master Analysis (LMA) Favorites
- Error generating InBuilding images from LMA
- How to Work with User-Defined Attributes (UDA) in Link Master Analysis
- RAT Indicator in LMA
- Showing background maps in LMA
- How to view layer-3 messages in LMA
- Link Master Analysis (LMA) Import Options
- Time Synchronization in Link Master Analysis (LMA).
- Link Master Analysis (LMA) Statistical Chart Manipulation
- Link Master Analysis (LMA) Legend Control
- Time Graph Manipulation
- LMA Grid Manipulation
Training
Video tutorials and step-by-step guides for every LinkMaster™ product.
General
LinkMaster AnalysisTM Training Videos
DASViewTM Training Videos
LinkMaster LoggingTM Training Videos
- Link Master LML Plan Setting Tutorial 10:37
- ADB and RMA installation 2:49
- Bluetooth and ADB RMA set up 4:20
- Configuring your new Samsung S22 phone for use with Link Master 4:30
- Plan Setting Tutorial 10:37
- Using offline Google Maps 4:03
- Drive Routes 3:14
- Cellsite Description 3:53
- NB IOT in Link Master LML 4:06
White Papers & App Notes
In-depth technical documents on wireless testing methodologies, standards, and best practices coming soon. Contact us at sales@wireless-metrix.com if you’d like to discuss a specific topic.
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